N-able MSP Manager

Ticketing and billing software to boost your growth.

 

Manage tickets more easily, capture previously unbilled time and expenses, and free your team to deliver great service with N‑able™ MSP Manager.

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All-in-One PSA Solution to Streamline Service Delivery and Billing  


  • Simplify time tracking with timers and functionality for recurring tickets and appointments
  • Customize service offerings with out-of-the-box models
  • Brand the portal for complete customer and knowledge management
  • Integrate seamlessly with N‑able N‑sight™ RMM and N‑central® platforms
  • Streamline billing, provide accurate invoices, and easily integrate with QuickBooks Online, QuickBooks Desktop, and Xero.

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Integrated, safe cloud-based solution

N‑able™ MSP Manager integrates with N‑able RMM and N‑able N‑central to keep assets in sync, and give you one-click remote sessions from asset lists or tickets with Take Control.

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Track time and update tickets on the go

Make it easier for your techs to track time. With the MSP Manager mobile app, techs can access and record customer data and create and manage tickets, streamlining work on-site.

  • Use the ticket timer to accurately track time spent working on issues for your customers.
  • Built-in timers can be started and paused with one click, and even stacked for when a tech is working on multiple tickets.
  • Give access to your technicians to their help desk right from their smartphone, allowing them to create and update tickets on the go.

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Schedule recurring tickets and appointments

Manage your team’s work easily by creating a schedule, adding recurring tickets and appointments for your customers, and keeping regular service and QBRs on track.

  • Use recurring tickets to track time for monthly proactive maintenance or regular tasks your technicians need to complete.
  • Alert employees when a new ticket has been assigned to them.
  • Use your interactive, customizable dashboard to review data on tickets, assets, service items, knowledge, and customer data.


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Automate billing and provide accurate invoices

Avoid billing disputes with automated time tracking and ticket management. Enable quick customer billing, batch invoicing, and exporting, and integrate it with your existing accounting software.

  • Each invoice is exported based on the time tracked and the rates you set for service items to promote accuracy and help reduce billing questions.
  • Each invoice includes detailed information on service items, tickets, time entries, and expenses, so your clients know what they’re paying for.
  • Export your invoices to QuickBooks, QuickBooks Online, and Xero in a single batch.

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Quickly start a remote session to a device

Remotely access your customers’ devices from your asset list as well as from workspace pages when you need to perform complex tasks or access advanced features quickly.

  • For accounts integrated with your RMM or N‑central remote monitoring platform, you can start a remote session to a device, saving precious search time and clicks!

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Explore N‑able MSP Manager

N‑able MSP Manager gives you the tools to improve customer service, maximize team productivity—and drive revenues and profitability. This cloud-based service handles the nuts and bolts of business, from time tracking and ticketing to mobile support, billing, and reporting.

  • A single view of your business performance
  • A branded customer portal
  • Customizable dashboards
  • Time tracking and billing
  • Digital workflows and reporting
  • A mobile app for techs
  • Accounting software integration

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N-able MSP Manager

Why N‑able MSP Manager

Ticketing, tracking, and billing don’t have to be difficult or time-consuming. N‑able MSP Manager provides your team with the tools you need to serve clients, maintain consistency, and optimize processes over time.

  • Intuitive, lightweight ticketing and billing solution for small to mid-sized MSPs
  • A simpler PSA to manage clients’ IT issues quickly and efficiently
  • Flexible and scalable
  • Integrates with your RMM to provide everything you need in a single digital workflow


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